Frequently Asked Questions

Does your range change?

Yes, new Joyboxes are added regularly and some Joyboxes are also ended. We can’t tell you exactly when this will be, but if you subscribe to the newsletter you will always be up-to-date about our very latest boxes.

Can I buy Joybox in another way?

No, our Joyboxes are only for sale through this website. You won’t find them anywhere else, whether that’s on another website or in a shop.

What age is Joybox suitable for?

Joybox is suitable for children aged between 3 and 12 years of age – but can be enjoyed by all ages! The age of each Joybox varies a little: the Birthday Calender and What’s in the Box are best suited to younger ages. TikTok Time, though, is perfect for slightly older children. Parents can also take part, too!

How long will it take to receive my order?

If you make a purchase online, we aim to deliver it to your home as soon as possible. All orders placed and paid for on the same day will be shipped the following day. On average, your order will then arrive between 2 and 3 working days later.

PLEASE NOTE: due to current pressures, there is a greater chance of delay at the moment than normal.

Can you ship items internationally?

For the time being, we only ship to Belgium and the Netherlands. Shipping to these countries is free of charge, regardless of the size of the order.

What payment methods do you accept?

Payments made on our website are handled by Mollie. This company offers a wide range of reliable payment methods. In addition, Mollie is a renowned partner for handling online payments through webshops. These are the available payment methods:

  • iDeal
  • Credit card Mastercard / Visa
  • Bancontact

Is it safe to pay Joybox with my credit card or using iDEAL?

Yes, payments to Joybox are handled by Mollie. They also take care of payments for several large webshops. They will ensure that your transaction is carried out securely. As soon as payment has been received, Joybox will immediately process the order and normal delivery times will apply. If you have any questions about Mollie’s security, please visit www.mollie.com .

Can I exchange or return my purchase?

Unhappy with your purchase? You can return products you have purchased within 14 days of the delivery date. The customer will be liable for the direct cost of returning the goods. 

Items cannot be exchanged for other products. For example, if you want a different Joybox, you can return the unwanted product and after we have received and processed the returned product, we will credit it within a maximum of 14 working days. In the meantime you can re-order the correct product from our webshop.

Returned products will only be accepted if they are unopened and, where possible, still packaged in their original packaging.

 

My purchase was delivered incorrectly or was damaged or incomplete. What should I do?

We always strive to give our customers the best Joybox experience possible. We therefore take it very seriously if you have a complaint about a product that we have supplied.

Please send us an email (with a picture of the complaint) to our customer service team at info@joybox.be before returning a product. Please make sure you include the order number. We will try to resolve your complaint for you as soon as possible!

I have not received a confirmation e-mail

If you have not received a confirmation within a few minutes after ordering, there might be a problem.

– Your provider may regard our automatic email as spam and have therefore deleted/transferred it to your spam folder.

– You may have incorrectly typed your email address when providing the order details

If you do not receive a confirmation email, please contact us at info@joybox.be